Veterinary Hospital Protocols and Expectations Meeting
- New News
- a. Techs start at 7:45am and 8:30am
- b. 1 tech assigned to each doctor for am shift
- c. 2 treatment techs then swap after lunch
- d. Rectal temps on everyone‐ get help from the owner or treatment tech
- e. Stay in the room with the doctor to start an estimate, enter notes and approved or declined treatments
- f. Treatment techs should be preparing for the patient in treatment to get room tech into next room faster
- g. Parking lot is not for staff, resume employee of the month in February
- h. T4 Clarification
- -- Cat T4 includes an SDMA
- -- Dog T4 does not include SDMA
- -- ALL chemistry panels include SDMA
- a. Create an ER sheet for what should wait and what should not
- Old News
- a. Lunch penalties
- -- Use alarms to ensure you do not go 1 minute over your 5th hour
- -- 30 minute lunches are not to be taken unless explicitly approved
- a. Documenting and date and time stamping
- -- No text or email leaves the building without having a first name signed to it
- -- Copy and paste into the client's account
- a. Cell phones
- -- Put them away and do not answer unless it is an emergency
- -- No phones at the front desk or in treatment
- a. Quality of care at the front desk
About Veterinary Hospital Protocols and Expectations Meeting
The meeting will focus on re-establishing protocols and expectations at the veterinary hospital. It will cover new announcements, clarifications on T4 tests, creating an ER sheet, addressing old issues such as lunch penalties, documentation practices, cell phone usage, and the importance of quality care at the front desk.
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